58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T4ed,Support for Unified Communications

Choose the support that’s right for your business

Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device. Your collaboration environment is a strategic competitive differentiator in today’s digital world. Maintaining high availability and adoption rates with minimal risk are only the basic expectations from your internal customers. Selecting the right level of technical support is the first step to achieve the full potential of your infrastructure.

That is where Software Support for Unified Communications comes into play. With three options of support to choose from (Basic, Enhanced, and Premium), this offer is designed to enable faster business outcomes, keep your company up to date with the latest technology, and give you peace of mind when it matters.

Benefits

- Increased uptime through rapid resolution of software incidents and proactive support and IT adoption
- Better support experience with direct access to product experts
- Faster return on your software investment, with onboarding assistance and seamless integration of the software into your current environment and workflows5a:T5b1,Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service.

Features and Benefits

Cisco® SMARTnet® Service is essential to keeping your business functions available, secure, and operating at peak performance. Cisco SMARTnet offers:

- Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals.
- Online self-help support:Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. The table below (Cisco SMARTnet Service Resources) shows the support resources available with SMARTnet.
- Ongoing OS updates and upgrades: Within your licensed feature set, you get ongoing OS support for both minor and major OS releases.
- Advance hardware replacement: The right level of hardware support helps minimize downtime.
- Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to gain critical insight and immediate alerts on core network devices to help you quickly identify and resolve issues.5b:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.32:["$","$L58",null,{"product":{"handle":"silvernet-sil-micro-pcp-ext-5-warrantysupport-extension-5-years-ce89556","sku":"CE89556","mpn":"SIL MICRO PCP EXT 5","ean":"$undefined","title":"SilverNet SIL MICRO PCP EXT 5 warranty/support extension 5 year(s)","brand":"Silvernet","brandLogo":"https://images.icecat.biz/img/brand/thumb/30368_b88d740b770b41faa16b23bdd3911169.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"SilverNet SIL MICRO PCP EXT 5, 5 year(s)","description":"SIL MICRO PCP 5 Year All inclusive return to base extended warranty.

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SilverNet SIL MICRO PCP EXT 5 warranty/support extension 5 year(s)

Product overview

SilverNet SIL MICRO PCP EXT 5 warranty/support extension 5 year(s)

Product overview