58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T6e0,Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.

You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Foundational Services

At the foundation of Cisco Partner Support Service is Cisco’s award-winning technical support service, which offers you anytime access to Cisco engineers and an extensive range of technical resources, which provides the following:

- Cisco Technical Assistance Center (TAC)
- Software downloads and updates
- Advance hardware replacement
- Online technical resources (Cisco.com)
- Optional onsite support

Smart Capabilities

PSS’s differentiation is in the form of software-enabled smart capabilities that can be deployed when your business operations and IT infrastructure are ready. These smart capabilities are available to you at no additional charge and provide:

- Installed Base and Contract Management and Alert Reporting
- Proactive Device Diagnostics , powered by Cisco Smart Call Home® technology
- Smart Application Programming Interfaces (“Smart APIs”).5a:Tba7,Resolve network problems rapidly with direct, anytime access to Cisco experts, software updates, and hardware replacement matched to your needs.

When Minutes Matter, Depend on Cisco SP Base Service to Deliver
As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco® SP Base® supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.

Move Quickly and Confidently with Cisco Expertise and Resources
Cisco SP Base is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco engineers and Cisco.com resources – helping you get the fast, expert response and accountability that you require to resolve critical network issues.

Connects Directly to the Network Experts at Cisco
When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing the toughest problems. Cisco SP Base Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. The Cisco TAC employs a sophisticated system that helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network.

The Cisco TAC is available around the clock and around the globe, with support available in local languages. If your assigned TAC engineer changes for any reason before your service request is resolved, a personal handoff is completed between all parties to provide service continuity through issue resolution. You can confer with Cisco TAC engineers in a way that is most convenient and useful for you, including email, telephone, and web-based collaboration. Throughout a TAC engagement, the goal of every Cisco engineer is to empower your staff through active knowledge transfer.

Online Troubleshooting Tools Accelerate Problem Resolution
Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the award-winning Cisco.com support site which contribute to improved operational efficiency in numerous ways. 5b:T4ed,Support for Unified Communications

Choose the support that’s right for your business

Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device. Your collaboration environment is a strategic competitive differentiator in today’s digital world. Maintaining high availability and adoption rates with minimal risk are only the basic expectations from your internal customers. Selecting the right level of technical support is the first step to achieve the full potential of your infrastructure.

That is where Software Support for Unified Communications comes into play. With three options of support to choose from (Basic, Enhanced, and Premium), this offer is designed to enable faster business outcomes, keep your company up to date with the latest technology, and give you peace of mind when it matters.

Benefits

- Increased uptime through rapid resolution of software incidents and proactive support and IT adoption
- Better support experience with direct access to product experts
- Faster return on your software investment, with onboarding assistance and seamless integration of the software into your current environment and workflows32:["$","$L58",null,{"product":{"handle":"prtnr-sup-24x7x4-cisco-webex-desk-radio-made-in-mexico-ch63105","sku":"CH63105","mpn":"CON-PSUP-CSDESKME","ean":"$undefined","title":"Prtnr Sup 24X7X4 Cisco Webex Desk Radio Made in Mexico","brand":"Cisco","brandLogo":"$undefined","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"PRTNR SUP 24X7X4 CISCO WEBEX","description":"PRTNR SUP 24X7X4 CISCO WEBEX","price":371.79,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"$undefined","gallery":[],"specs":[],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":"$undefined","medusaVariantId":"variant_01M72G96WEA4BWHSWBZQCCTFJ8","relatedProducts":[{"handle":"cisco-smart-net-total-care-ch80839","sku":"CH80839","mpn":"CON-SNTE-2248EBAB","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 8x5","description":"Proactive support for network infrastructure

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Resolve issues quickly
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Prtnr Sup 24X7X4 Cisco Webex Desk Radio Made in Mexico

Product overview

Prtnr Sup 24X7X4 Cisco Webex Desk Radio Made in Mexico

Product overview