Cisco Verint Advanced Desktop Processing Analystics Add-on - license - 1 license 1 license(s)

Verint Desktop and Process Analytics can address data privacy requirements while capturing employee desktop activity. By enabling the processes associated with customer service operations to be tracked, measured, analyzed, and refined, the solution can improve efficiency, reduce costs and liability, and enhance the customer experience. Verint Desktop and Process Analytics offers functionality to help centers protect private information, limit liability, and gain visibility into non-phone activities.