58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T602,Partner Support Service

Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Differentiate and Grow Your Services Business

Integrate Cisco Partner Support Service (PSS) into your offers to create a personalized customer experience while expanding your practice.

Advantages for Partners

The advanced software automation in Partner Support Service gives you visibility into what your customers have in inventory as well as their contract status. With this knowledge, you can:

- Boost your incremental revenue by providing support for your customers' critical devices
- Improve margins by simplifying contract management and automating your workflows
- Increase customer loyalty by delivering planning, advisory, and other advanced services5a:T5b1,Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service.

Features and Benefits

Cisco® SMARTnet® Service is essential to keeping your business functions available, secure, and operating at peak performance. Cisco SMARTnet offers:

- Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals.
- Online self-help support:Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. The table below (Cisco SMARTnet Service Resources) shows the support resources available with SMARTnet.
- Ongoing OS updates and upgrades: Within your licensed feature set, you get ongoing OS support for both minor and major OS releases.
- Advance hardware replacement: The right level of hardware support helps minimize downtime.
- Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to gain critical insight and immediate alerts on core network devices to help you quickly identify and resolve issues.5b:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.32:["$","$L58",null,{"product":{"handle":"cisco-partner-support-services-usc-8x5xnbd-f-cp8861pw-1-licenses-ch47020","sku":"CH47020","mpn":"CON-PSRT-CP8861PW","ean":"$undefined","title":"Cisco Partner Support Services (US/C), 8x5xNBD, f/ CP8861PW 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Partner Support Services (US/C), 8x5xNBD, f/ CP8861PW, 1 license(s), 8x5","description":"$59","price":16.87,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","gallery":["https://inishop.com/img/gallery/254550eb7d8559fb7ec1415fdfd03969579c0c3a.jpg"],"specs":[{"label":"Quantity per pack","value":"1 pc(s)"},{"label":"Compatibility","value":"Cisco CP8861PW"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Service type","value":"Next Business Day"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["Next Business Day","1 license(s)","Service time (hours x days): 8x5"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72FBS7PPZC58ZGPJAPZW124","relatedProducts":[{"handle":"cisco-smart-net-total-care-ch80840","sku":"CH80840","mpn":"CON-SNTE-B22DLP","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 8x5","description":"Proactive support for network infrastructure

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Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

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Solve problems faster

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Improve efficiency

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Stay up and running

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Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

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Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

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Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":9622.59,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco 7600-ES20-10G3C-WS"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"}],"completeSetupProducts":[],"relatedBundles":[]}]

Cisco Partner Support Services (US/C), 8x5xNBD, f/ CP8861PW 1 license(s)

Product overview

Cisco Partner Support Services (US/C), 8x5xNBD, f/ CP8861PW 1 license(s)

Product overview