58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T602,Partner Support Service

Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Differentiate and Grow Your Services Business

Integrate Cisco Partner Support Service (PSS) into your offers to create a personalized customer experience while expanding your practice.

Advantages for Partners

The advanced software automation in Partner Support Service gives you visibility into what your customers have in inventory as well as their contract status. With this knowledge, you can:

- Boost your incremental revenue by providing support for your customers' critical devices
- Improve margins by simplifying contract management and automating your workflows
- Increase customer loyalty by delivering planning, advisory, and other advanced services5a:Tba7,Resolve network problems rapidly with direct, anytime access to Cisco experts, software updates, and hardware replacement matched to your needs.

When Minutes Matter, Depend on Cisco SP Base Service to Deliver
As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco® SP Base® supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.

Move Quickly and Confidently with Cisco Expertise and Resources
Cisco SP Base is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco engineers and Cisco.com resources – helping you get the fast, expert response and accountability that you require to resolve critical network issues.

Connects Directly to the Network Experts at Cisco
When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing the toughest problems. Cisco SP Base Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. The Cisco TAC employs a sophisticated system that helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network.

The Cisco TAC is available around the clock and around the globe, with support available in local languages. If your assigned TAC engineer changes for any reason before your service request is resolved, a personal handoff is completed between all parties to provide service continuity through issue resolution. You can confer with Cisco TAC engineers in a way that is most convenient and useful for you, including email, telephone, and web-based collaboration. Throughout a TAC engagement, the goal of every Cisco engineer is to empower your staff through active knowledge transfer.

Online Troubleshooting Tools Accelerate Problem Resolution
Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the award-winning Cisco.com support site which contribute to improved operational efficiency in numerous ways. 5b:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5c:T6e0,Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.

You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Foundational Services

At the foundation of Cisco Partner Support Service is Cisco’s award-winning technical support service, which offers you anytime access to Cisco engineers and an extensive range of technical resources, which provides the following:

- Cisco Technical Assistance Center (TAC)
- Software downloads and updates
- Advance hardware replacement
- Online technical resources (Cisco.com)
- Optional onsite support

Smart Capabilities

PSS’s differentiation is in the form of software-enabled smart capabilities that can be deployed when your business operations and IT infrastructure are ready. These smart capabilities are available to you at no additional charge and provide:

- Installed Base and Contract Management and Alert Reporting
- Proactive Device Diagnostics , powered by Cisco Smart Call Home® technology
- Smart Application Programming Interfaces (“Smart APIs”).32:["$","$L58",null,{"product":{"handle":"cisco-partner-support-services-8x5xnbd-f-cskitplr-1-licenses-ch45157","sku":"CH45157","mpn":"CON-PSRN-CSKITPLR","ean":"$undefined","title":"Cisco Partner Support Services, 8x5xNBD, f/ CSKITPLR 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Partner Support Services, 8x5xNBD, f/ CSKITPLR, 1 license(s), 8x5","description":"$59","price":1156.89,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","gallery":["https://inishop.com/img/gallery/254550eb7d8559fb7ec1415fdfd03969579c0c3a.jpg"],"specs":[{"label":"Quantity per pack","value":"1 pc(s)"},{"label":"Compatibility","value":"Cisco CSKITPLR"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Service type","value":"Next Business Day"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["Next Business Day","1 license(s)","Service time (hours x days): 8x5"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72FAGHWQ65YS88D0JDKH8V7","relatedProducts":[{"handle":"cisco-sp-ar-hw-24x7x4-ncs55a2-fixed-24x10g-16x25g-mpa-1-licenses-1-years-cp31630","sku":"CP31630","mpn":"SP-AR3-NCS55A2E","ean":"$undefined","title":"Cisco SP AR HW 24X7X4 NCS55A2 Fixed 24X10G 16X25G MPA 1 license(s) 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco SP AR HW 24X7X4 NCS55A2 Fixed 24X10G 16X25G MPA, 1 license(s), 1 year(s), 24x7","description":"$5a","price":20056.21,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/9c9d3ba2abb7e6d6985ed50ff8e3351e6db095ef.jpg","gallery":["https://inishop.com/img/gallery/f35971bb7bfb93b509aae6d682df08e9c546e4bd.jpg"],"specs":[{"label":"Quantity per pack","value":"1 pc(s)"},{"label":"Compatibility","value":"NCS55A2E"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"24x7"},{"label":"Response time","value":"4 h"},{"label":"Service type","value":"Next Business Day"},{"label":"License quantity","value":"1 license(s)"},{"label":"Language version","value":"Multilingual"}],"bulletPoints":["Next Business Day","1 license(s)","1 year(s)","Service time (hours x days): 24x7","Response time: 4 h"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-software-support-service-1-licenses-5-years-cp38455","sku":"CP38455","mpn":"CON-L1NCD-C93024PX","ean":"$undefined","title":"Cisco Software Support Service 1 license(s) 5 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Software Support Service, 1 license(s), 5 year(s)","description":"Cisco Software Support Service. 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Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":615.9,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","gallery":["https://inishop.com/img/gallery/254550eb7d8559fb7ec1415fdfd03969579c0c3a.jpg"],"specs":[{"label":"Compatibility","value":"Cisco CCXPS1PU"},{"label":"Periodic product upgrades","value":"Firmware"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"24x7x365"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_24971069_1539745099_1157_12130.pdf","type":"leaflet","description":"Product Brochure"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-partner-support-services-cd71388","sku":"CD71388","mpn":"CON-PSOP-3524P10X","ean":"$undefined","title":"Cisco Partner Support Services","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Partner Support Services, 24x7","description":"$5c","price":678.79,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"N3K-C3524P-10GX"},{"label":"On-site support","value":"Yes"},{"label":"Service time (hours x days)","value":"24x7"},{"label":"Response time","value":"4 h"}],"bulletPoints":["Service time (hours x days): 24x7","Response time: 4 h","On-site support"],"documents":[{"url":"https://inishop.com/objects/mmo_68004816_1567439750_0716_22186.pdf","type":"leaflet","description":"Product Brochure"},{"url":"https://inishop.com/objects/mmo_68004816_1567439749_2741_26905.pdf","type":"manual pdf","description":"User manual"},{"url":"https://inishop.com/objects/mmo_68004816_1567439751_0108_5410.pdf","type":"other digital assets","description":"Technical Services and Warranty Comparison"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-1-years-cp39478","sku":"CP39478","mpn":"CON-SNTP-40M5SXCH","ean":"$undefined","title":"Cisco Smart Net Total Care 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 1 year(s), 24x7","description":"Proactive support for network infrastructure

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Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

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Stay up and running

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Innovate with confidence
Cisco architecture experts are on hand to help you succeed.

Focus on your business
We’ll take the lead on managing complex solution issues so you can stay focused on serving your customers and running your business.

Resolve issues quickly
Accelerate the problem-solving process with a solution-level service that fixes complex issues faster than product support.","price":1044,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/0a104b7e41d66bf58a19ad2c355895f944e2e0ef.jpg","gallery":["https://inishop.com/img/gallery/0a104b7e41d66bf58a19ad2c355895f944e2e0ef.jpg"],"specs":[{"label":"Compatibility","value":"CS-DESKPRO-K9"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"}],"completeSetupProducts":[],"relatedBundles":[]}]

Cisco Partner Support Services, 8x5xNBD, f/ CSKITPLR 1 license(s)

Product overview

Cisco Partner Support Services, 8x5xNBD, f/ CSKITPLR 1 license(s)

Product overview