58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T792,Premier Support Plus
Smarter knows a productive workforce is an unstoppable force.

Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.

IT support has never been so easy

Premier Support Plus provides faster, better resolution — whatever issue you have. Get direct access to advanced technicians who are ready to provide unscripted solutions to problems related to hardware, software, or peripherals. And if your concern can't be solved remotely, our team will provide on-site support on the next business day.

We provide peace of mind

- Always-on support for hardware & software - 24x7x365
- Protection against spills and other accidents
- Data protection and increased privacy
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Extended battery warranty

Suite of smart services included

Premier Support Plus offers services that help your business in the journey toward maximum productivity.

Accidental Damage Protection

Reduce device repair costs by up to 80% and protect your investment in technology.

Keep Your Drive

Enhance your data protection by keeping ownership of your hard-drive in case of replacement.

Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Add a little Plus to your IT support

Whether you’re buying a new device, or refreshing your warranty, Premier Support Plus provides value to your business. You can easily add to your purchase when buying a new device or upgrade existing service via the Warranty Lookup function. 5a:T792,Premier Support Plus
Smarter knows a productive workforce is an unstoppable force.

Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.

IT support has never been so easy

Premier Support Plus provides faster, better resolution — whatever issue you have. Get direct access to advanced technicians who are ready to provide unscripted solutions to problems related to hardware, software, or peripherals. And if your concern can't be solved remotely, our team will provide on-site support on the next business day.

We provide peace of mind

- Always-on support for hardware & software - 24x7x365
- Protection against spills and other accidents
- Data protection and increased privacy
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Extended battery warranty

Suite of smart services included

Premier Support Plus offers services that help your business in the journey toward maximum productivity.

Accidental Damage Protection

Reduce device repair costs by up to 80% and protect your investment in technology.

Keep Your Drive

Enhance your data protection by keeping ownership of your hard-drive in case of replacement.

Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Add a little Plus to your IT support

Whether you’re buying a new device, or refreshing your warranty, Premier Support Plus provides value to your business. You can easily add to your purchase when buying a new device or upgrade existing service via the Warranty Lookup function. 5b:T4ed,Support for Unified Communications

Choose the support that’s right for your business

Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device. Your collaboration environment is a strategic competitive differentiator in today’s digital world. Maintaining high availability and adoption rates with minimal risk are only the basic expectations from your internal customers. Selecting the right level of technical support is the first step to achieve the full potential of your infrastructure.

That is where Software Support for Unified Communications comes into play. With three options of support to choose from (Basic, Enhanced, and Premium), this offer is designed to enable faster business outcomes, keep your company up to date with the latest technology, and give you peace of mind when it matters.

Benefits

- Increased uptime through rapid resolution of software incidents and proactive support and IT adoption
- Better support experience with direct access to product experts
- Faster return on your software investment, with onboarding assistance and seamless integration of the software into your current environment and workflows5c:T6e0,Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.

You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Foundational Services

At the foundation of Cisco Partner Support Service is Cisco’s award-winning technical support service, which offers you anytime access to Cisco engineers and an extensive range of technical resources, which provides the following:

- Cisco Technical Assistance Center (TAC)
- Software downloads and updates
- Advance hardware replacement
- Online technical resources (Cisco.com)
- Optional onsite support

Smart Capabilities

PSS’s differentiation is in the form of software-enabled smart capabilities that can be deployed when your business operations and IT infrastructure are ready. These smart capabilities are available to you at no additional charge and provide:

- Installed Base and Contract Management and Alert Reporting
- Proactive Device Diagnostics , powered by Cisco Smart Call Home® technology
- Smart Application Programming Interfaces (“Smart APIs”).5d:T6e0,Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.

You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Foundational Services

At the foundation of Cisco Partner Support Service is Cisco’s award-winning technical support service, which offers you anytime access to Cisco engineers and an extensive range of technical resources, which provides the following:

- Cisco Technical Assistance Center (TAC)
- Software downloads and updates
- Advance hardware replacement
- Online technical resources (Cisco.com)
- Optional onsite support

Smart Capabilities

PSS’s differentiation is in the form of software-enabled smart capabilities that can be deployed when your business operations and IT infrastructure are ready. These smart capabilities are available to you at no additional charge and provide:

- Installed Base and Contract Management and Alert Reporting
- Proactive Device Diagnostics , powered by Cisco Smart Call Home® technology
- Smart Application Programming Interfaces (“Smart APIs”).5e:T602,Partner Support Service

Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Differentiate and Grow Your Services Business

Integrate Cisco Partner Support Service (PSS) into your offers to create a personalized customer experience while expanding your practice.

Advantages for Partners

The advanced software automation in Partner Support Service gives you visibility into what your customers have in inventory as well as their contract status. With this knowledge, you can:

- Boost your incremental revenue by providing support for your customers' critical devices
- Improve margins by simplifying contract management and automating your workflows
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Solve problems faster

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Stay up and running

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Stay up and running

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Cisco CON-PSRN-CS5PK9BR warranty/support extension 1 license(s) 1 year(s)

Product overview

Cisco CON-PSRN-CS5PK9BR warranty/support extension 1 license(s) 1 year(s)

Product overview