58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5a:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5b:T5b1,Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service.

Features and Benefits

Cisco® SMARTnet® Service is essential to keeping your business functions available, secure, and operating at peak performance. Cisco SMARTnet offers:

- Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals.
- Online self-help support:Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. The table below (Cisco SMARTnet Service Resources) shows the support resources available with SMARTnet.
- Ongoing OS updates and upgrades: Within your licensed feature set, you get ongoing OS support for both minor and major OS releases.
- Advance hardware replacement: The right level of hardware support helps minimize downtime.
- Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to gain critical insight and immediate alerts on core network devices to help you quickly identify and resolve issues.32:["$","$L58",null,{"product":{"handle":"cisco-con-psrn-cs5jk7co-warrantysupport-extension-1-licenses-1-years-ch47652","sku":"CH47652","mpn":"CON-PSRN-CS5JK7CO","ean":"$undefined","title":"Cisco CON-PSRN-CS5JK7CO warranty/support extension 1 license(s) 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco CON-PSRN-CS5JK7CO, 1 license(s), 1 year(s), 8x5","description":"Cisco CON-PSRN-CS5JK7CO. License quantity: 1 license(s), Number of years: 1 year(s), Service time (hours x days): 8x5","price":1177.33,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_mediums/52f2cde43d23289775a907f8825ce94485dbcc73.jpg","gallery":["https://inishop.com/img/gallery_mediums/52f2cde43d23289775a907f8825ce94485dbcc73.jpg"],"specs":[{"label":"Quantity per pack","value":"1 pc(s)"},{"label":"Compatibility","value":"CS-CODEC-PRO-K7"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["1 license(s)","1 year(s)","Service time (hours x days): 8x5"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://inishop.com/img/gallery_mediums/52f2cde43d23289775a907f8825ce94485dbcc73.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72FC5S3K06SKT183YZH8112","relatedProducts":[{"handle":"cisco-partner-support-services-usc-ch45626","sku":"CH45626","mpn":"CON-PSRT-AIRSP72H","ean":"$undefined","title":"Cisco Partner Support Services (US/C)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Partner Support Services (US/C), 8x5","description":"Cisco Partner Support Services (US/C). Service time (hours x days): 8x5","price":13.2,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco AIR-SAP702I-HK9-RF"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_33186783_1565081612_3902_2406.pdf","type":"leaflet","description":"Product Brochure"},{"url":"https://inishop.com/objects/mmo_33186783_1565081610_9305_13206.pdf","type":"manual pdf","description":"User manual"},{"url":"https://inishop.com/objects/mmo_33186783_1565081613_4812_3552.pdf","type":"other digital assets","description":"Technical Services and Warranty Comparison"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-ch80846","sku":"CH80846","mpn":"CON-SNTE-2248EBDB","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 8x5","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":496.29,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco N2K-C2248TPE-BD-B"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-con-ecmus-cvpccpo8-software-licenseupgrade-1-licenses-ci07464","sku":"CI07464","mpn":"CON-ECMUS-CVPCCPO8","ean":"$undefined","title":"Cisco CON-ECMUS-CVPCCPO8 software license/upgrade 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco CON-ECMUS-CVPCCPO8, 1 license(s), License","description":"$59","price":66687.64,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco CVPCCPO8"},{"label":"Software type","value":"License"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-onsite-1-licenses-cd71776","sku":"CD71776","mpn":"CON-OSE-C920L24T","ean":"$undefined","title":"Cisco Smart Net Total Care Onsite 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care Onsite, 1 license(s), 8x5","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":392.41,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco C920L24T"},{"label":"On-site support","value":"Yes"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["1 license(s)","Service time (hours x days): 8x5","Response time: 4 h","On-site support"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-ch43725","sku":"CH43725","mpn":"CON-SW-C1N5KC64","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":2260.09,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco C1-N5K-C5648-B-36Q"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-software-support-service-swss-1-years-ci07129","sku":"CI07129","mpn":"CON-ECMU-CCXPS1PU","ean":"$undefined","title":"Cisco Software Support Service (SWSS) 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Software Support Service (SWSS), 1 year(s), 24x7x365","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":615.9,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","gallery":["https://inishop.com/img/gallery/254550eb7d8559fb7ec1415fdfd03969579c0c3a.jpg"],"specs":[{"label":"Compatibility","value":"Cisco CCXPS1PU"},{"label":"Periodic product upgrades","value":"Firmware"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"24x7x365"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_24971069_1539745099_1157_12130.pdf","type":"leaflet","description":"Product Brochure"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-con-ecmus-n954alan-software-licenseupgrade-1-licenses-ci07702","sku":"CI07702","mpn":"CON-ECMUS-N954ALAN","ean":"$undefined","title":"Cisco CON-ECMUS-N954ALAN software license/upgrade 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco CON-ECMUS-N954ALAN, 1 license(s), License","description":"$5a","price":5776.06,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco N954ALAN"},{"label":"Software type","value":"License"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smartnet-1-years-cd70663","sku":"CD70663","mpn":"CON-SNT-FLSA11X5","ean":"$undefined","title":"Cisco SMARTnet 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco SMARTnet, 1 year(s), 8x5, Next Business Day (NBD)","description":"$5b","price":1869.74,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/38a54fd34f37c324ef5458e57ac45241befe5f75.jpg","gallery":["https://inishop.com/img/gallery/899c7921474e33c3afb5912b1d4bbc6ad041a37d.jpg"],"specs":[{"label":"Compatibility","value":"Cisco FLSA1-1X-5-20G="},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"},{"label":"Next Business Day (NBD)","value":"Yes"}],"bulletPoints":["1 year(s)","Service time (hours x days): 8x5","Response time: 4 h"],"documents":[{"url":"https://inishop.com/objects/mmo_25425410_1519611224_3826_3018.pdf","type":"leaflet","description":"Product Brochure"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-1-licenses-ch80833","sku":"CH80833","mpn":"CON-SNTE-48TFERF","ean":"$undefined","title":"Cisco Smart Net Total Care 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 1 license(s), 8x5","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":609.6,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco 48TFERF"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["1 license(s)","Service time (hours x days): 8x5","Response time: 4 h"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smartnet-total-care-cd72508","sku":"CD72508","mpn":"CON-OSE-C220MBV2","ean":"$undefined","title":"Cisco SMARTnet Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco SMARTnet Total Care, 8x5","description":"SMARTnet Onsite support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, technical support, replacement parts and onsite field engineering services for one year.

Cisco Systems developed SMARTnet Onsite to provide the extensive coverage of SMARTnet services with the added assurance of a Cisco-trained technician providing onsite hardware services. The SMARTnet Onsite support product is based on Cisco's philosophy of moving beyond traditional business barriers to make all of Cisco's information, services, and support available to its customers on demand, deliver fast response and high customer satisfaction, improve user productivity, and significantly lower the cost of doing business.","price":697.76,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/38a54fd34f37c324ef5458e57ac45241befe5f75.jpg","gallery":["https://inishop.com/img/gallery/899c7921474e33c3afb5912b1d4bbc6ad041a37d.jpg"],"specs":[{"label":"Compatibility","value":"Cisco C220MBV2"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_33891795_1541543282_7819_12063.pdf","type":"leaflet","description":"Product Brochure"},{"url":"https://inishop.com/objects/mmo_33891795_1541543283_4165_13105.pdf","type":"other digital assets","description":"Technical Services and Warranty Comparison"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"}],"completeSetupProducts":[],"relatedBundles":[]}]

Cisco CON-PSRN-CS5JK7CO warranty/support extension 1 license(s) 1 year(s)

Product overview

Cisco CON-PSRN-CS5JK7CO warranty/support extension 1 license(s) 1 year(s)

Product overview