58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5a:T5b1,Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service.

Features and Benefits

Cisco® SMARTnet® Service is essential to keeping your business functions available, secure, and operating at peak performance. Cisco SMARTnet offers:

- Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals.
- Online self-help support:Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. The table below (Cisco SMARTnet Service Resources) shows the support resources available with SMARTnet.
- Ongoing OS updates and upgrades: Within your licensed feature set, you get ongoing OS support for both minor and major OS releases.
- Advance hardware replacement: The right level of hardware support helps minimize downtime.
- Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to gain critical insight and immediate alerts on core network devices to help you quickly identify and resolve issues.5b:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5c:T4ed,Support for Unified Communications

Choose the support that’s right for your business

Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device. Your collaboration environment is a strategic competitive differentiator in today’s digital world. Maintaining high availability and adoption rates with minimal risk are only the basic expectations from your internal customers. Selecting the right level of technical support is the first step to achieve the full potential of your infrastructure.

That is where Software Support for Unified Communications comes into play. With three options of support to choose from (Basic, Enhanced, and Premium), this offer is designed to enable faster business outcomes, keep your company up to date with the latest technology, and give you peace of mind when it matters.

Benefits

- Increased uptime through rapid resolution of software incidents and proactive support and IT adoption
- Better support experience with direct access to product experts
- Faster return on your software investment, with onboarding assistance and seamless integration of the software into your current environment and workflows32:["$","$L58",null,{"product":{"handle":"allied-telesis-atx95028xtqmsynca5-warrantysupport-extension-5-years-ca04581","sku":"CA04581","mpn":"ATX95028XTQMSYNCA5","ean":"$undefined","title":"Allied Telesis ATX95028XTQMSYNCA5 warranty/support extension 5 year(s)","brand":"Allied Telesis","brandLogo":"https://images.icecat.biz/img/brand/thumb/49_8e89cb7fac62454a81797ce1e528cb76.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Allied Telesis ATX95028XTQMSYNCA5, 5 year(s), 24x5","description":"Allied Telesis ATX95028XTQMSYNCA5. Number of years: 5 year(s), Service time (hours x days): 24x5","price":12290.14,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://images.icecat.biz/img/gallery_mediums/20ca63dd4cf5bcd74b16b1ab5db32e882a1f8a72.jpg","gallery":["https://images.icecat.biz/img/gallery_mediums/20ca63dd4cf5bcd74b16b1ab5db32e882a1f8a72.jpg"],"specs":[{"label":"Compatibility","value":"AT-X950-28XTQM-SY"},{"label":"Troubleshooting","value":"Yes"},{"label":"Phone support","value":"Yes"},{"label":"On-site support","value":"Yes"},{"label":"Number of years","value":"5 year(s)"},{"label":"Service time (hours x days)","value":"24x5"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":["Next Business Day","5 year(s)","Service time (hours x days): 24x5","Phone support On-site support"],"documents":[{"url":"https://icecat.biz/rest/product-pdf?productId=76469886&lang=en","type":"leaflet","description":"Brochure Allied Telesis ATX95028XTQMSYNCA5"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://images.icecat.biz/img/gallery_mediums/20ca63dd4cf5bcd74b16b1ab5db32e882a1f8a72.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72DBWAKG0RGKR5QBTXKC3Z4","relatedProducts":[{"handle":"cisco-con-ecmus-n954alan-software-licenseupgrade-1-licenses-ci07702","sku":"CI07702","mpn":"CON-ECMUS-N954ALAN","ean":"$undefined","title":"Cisco CON-ECMUS-N954ALAN software license/upgrade 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco CON-ECMUS-N954ALAN, 1 license(s), License","description":"$59","price":5776.06,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco N954ALAN"},{"label":"Software type","value":"License"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-solution-support-1-licenses-cp34657","sku":"CP34657","mpn":"CON-SSSNP-SN3755K9","ean":"$undefined","title":"Cisco Solution Support 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Solution Support, 1 license(s), 24x7","description":"What is Solution Support?

Our Solution Support team is your primary point of contact. They’re accountable for case management and resolution across the Cisco and Solution Support Alliance Partner products in your deployment","price":18170.74,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Quantity per pack","value":"1 pc(s)"},{"label":"Compatibility","value":"Cisco SN3755K9"},{"label":"Service time (hours x days)","value":"24x7"},{"label":"Response time","value":"4 h"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["1 license(s)","Service time (hours x days): 24x7","Response time: 4 h"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-ch80838","sku":"CH80838","mpn":"CON-SNTE-2248TPE","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 8x5","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":794.27,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco N2K-C2248TP-E-1GE="},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smartnet-1-years-cd70663","sku":"CD70663","mpn":"CON-SNT-FLSA11X5","ean":"$undefined","title":"Cisco SMARTnet 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco SMARTnet, 1 year(s), 8x5, Next Business Day (NBD)","description":"$5a","price":1869.74,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/38a54fd34f37c324ef5458e57ac45241befe5f75.jpg","gallery":["https://inishop.com/img/gallery/899c7921474e33c3afb5912b1d4bbc6ad041a37d.jpg"],"specs":[{"label":"Compatibility","value":"Cisco FLSA1-1X-5-20G="},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"},{"label":"Next Business Day (NBD)","value":"Yes"}],"bulletPoints":["1 year(s)","Service time (hours x days): 8x5","Response time: 4 h"],"documents":[{"url":"https://inishop.com/objects/mmo_25425410_1519611224_3826_3018.pdf","type":"leaflet","description":"Product Brochure"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-con-rob-ms130ihw-warrantysupport-extension-cp37014","sku":"CP37014","mpn":"CON-ROB-MS130IHW","ean":"$undefined","title":"Cisco CON-ROB-MS130IHW warranty/support extension","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco CON-ROB-MS130IHW, 8x5","description":"Cisco CON-ROB-MS130IHW. Service time (hours x days): 8x5","price":67.14,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_mediums/52f2cde43d23289775a907f8825ce94485dbcc73.jpg","gallery":["https://inishop.com/img/gallery_mediums/52f2cde43d23289775a907f8825ce94485dbcc73.jpg"],"specs":[{"label":"Compatibility","value":"MS130"},{"label":"Service time (hours x days)","value":"8x5"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-ch80846","sku":"CH80846","mpn":"CON-SNTE-2248EBDB","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 8x5","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":496.29,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco N2K-C2248TPE-BD-B"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-soln-supp-swss-prime-perf-mgr-1-catalyst-4900-1-licenses-license-ch43726","sku":"CH43726","mpn":"CON-ECMUS-PER1CAT6","ean":"$undefined","title":"Cisco SOLN SUPP SWSS Prime Perf Mgr 1 Catalyst 4900 1 license(s) License","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco SOLN SUPP SWSS Prime Perf Mgr 1 Catalyst 4900, 1 license(s), License","description":"$5b","price":247.63,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco PER1CAT6"},{"label":"Software type","value":"License"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-solution-support-cd72629","sku":"CD72629","mpn":"CON-SSSNT-UCSPMINI","ean":"$undefined","title":"Cisco Solution Support","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Solution Support, 8x5","description":"$5c","price":414.44,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco UCS-SP-MINI"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_34215630_1549453808_7218_24826.pdf","type":"leaflet","description":"Product Brochure"},{"url":"https://inishop.com/objects/mmo_34215630_1549453810_0121_18724.pdf","type":"other digital assets","description":"Technical Services and Warranty Comparison"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-1-years-cp39478","sku":"CP39478","mpn":"CON-SNTP-40M5SXCH","ean":"$undefined","title":"Cisco Smart Net Total Care 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 1 year(s), 24x7","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":1307.36,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco UCSC-C240-M5SX-CH"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"24x7"},{"label":"Response time","value":"4 h"}],"bulletPoints":["1 year(s)","Service time (hours x days): 24x7","Response time: 4 h"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-partner-support-services-usc-ch45626","sku":"CH45626","mpn":"CON-PSRT-AIRSP72H","ean":"$undefined","title":"Cisco Partner Support Services (US/C)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Partner Support Services (US/C), 8x5","description":"Cisco Partner Support Services (US/C). Service time (hours x days): 8x5","price":13.2,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco AIR-SAP702I-HK9-RF"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_33186783_1565081612_3902_2406.pdf","type":"leaflet","description":"Product Brochure"},{"url":"https://inishop.com/objects/mmo_33186783_1565081610_9305_13206.pdf","type":"manual pdf","description":"User manual"},{"url":"https://inishop.com/objects/mmo_33186783_1565081613_4812_3552.pdf","type":"other digital assets","description":"Technical Services and Warranty Comparison"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"}],"completeSetupProducts":[],"relatedBundles":[]}]

Allied Telesis ATX95028XTQMSYNCA5 warranty/support extension 5 year(s)

Product overview

Allied Telesis ATX95028XTQMSYNCA5 warranty/support extension 5 year(s)

Product overview