58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5a:T4ed,Support for Unified Communications

Choose the support that’s right for your business

Your company relies on its communications infrastructure to keep everyone connected anytime, anywhere, and on any device. Your collaboration environment is a strategic competitive differentiator in today’s digital world. Maintaining high availability and adoption rates with minimal risk are only the basic expectations from your internal customers. Selecting the right level of technical support is the first step to achieve the full potential of your infrastructure.

That is where Software Support for Unified Communications comes into play. With three options of support to choose from (Basic, Enhanced, and Premium), this offer is designed to enable faster business outcomes, keep your company up to date with the latest technology, and give you peace of mind when it matters.

Benefits

- Increased uptime through rapid resolution of software incidents and proactive support and IT adoption
- Better support experience with direct access to product experts
- Faster return on your software investment, with onboarding assistance and seamless integration of the software into your current environment and workflows5b:T5b1,Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service.

Features and Benefits

Cisco® SMARTnet® Service is essential to keeping your business functions available, secure, and operating at peak performance. Cisco SMARTnet offers:

- Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals.
- Online self-help support:Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. The table below (Cisco SMARTnet Service Resources) shows the support resources available with SMARTnet.
- Ongoing OS updates and upgrades: Within your licensed feature set, you get ongoing OS support for both minor and major OS releases.
- Advance hardware replacement: The right level of hardware support helps minimize downtime.
- Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to gain critical insight and immediate alerts on core network devices to help you quickly identify and resolve issues.5c:Tba7,Resolve network problems rapidly with direct, anytime access to Cisco experts, software updates, and hardware replacement matched to your needs.

When Minutes Matter, Depend on Cisco SP Base Service to Deliver
As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco® SP Base® supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.

Move Quickly and Confidently with Cisco Expertise and Resources
Cisco SP Base is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco engineers and Cisco.com resources – helping you get the fast, expert response and accountability that you require to resolve critical network issues.

Connects Directly to the Network Experts at Cisco
When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing the toughest problems. Cisco SP Base Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. The Cisco TAC employs a sophisticated system that helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network.

The Cisco TAC is available around the clock and around the globe, with support available in local languages. If your assigned TAC engineer changes for any reason before your service request is resolved, a personal handoff is completed between all parties to provide service continuity through issue resolution. You can confer with Cisco TAC engineers in a way that is most convenient and useful for you, including email, telephone, and web-based collaboration. Throughout a TAC engagement, the goal of every Cisco engineer is to empower your staff through active knowledge transfer.

Online Troubleshooting Tools Accelerate Problem Resolution
Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the award-winning Cisco.com support site which contribute to improved operational efficiency in numerous ways. 32:["$","$L58",null,{"product":{"handle":"allied-telesis-atie51028gsxsynca5-warrantysupport-extension-5-years-ca02945","sku":"CA02945","mpn":"ATIE51028GSXSYNCA5","ean":"$undefined","title":"Allied Telesis ATIE51028GSXSYNCA5 warranty/support extension 5 year(s)","brand":"Allied Telesis","brandLogo":"https://images.icecat.biz/img/brand/thumb/49_8e89cb7fac62454a81797ce1e528cb76.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Allied Telesis ATIE51028GSXSYNCA5, 5 year(s)","description":"Allied Telesis ATIE51028GSXSYNCA5. Number of years: 5 year(s)","price":3518.94,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://images.icecat.biz/img/gallery_mediums/059b973c7f7410cf5010a298e10b56961ff6b6f0.jpg","gallery":["https://images.icecat.biz/img/gallery_mediums/059b973c7f7410cf5010a298e10b56961ff6b6f0.jpg"],"specs":[{"label":"Compatibility","value":"AT-IE510-28GSX-SY"},{"label":"Troubleshooting","value":"Yes"},{"label":"Phone support","value":"Yes"},{"label":"On-site support","value":"Yes"},{"label":"Number of years","value":"5 year(s)"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":["Next Business Day","5 year(s)","Phone support On-site support"],"documents":[{"url":"https://icecat.biz/rest/product-pdf?productId=74311751&lang=en","type":"leaflet","description":"Brochure Allied Telesis ATIE51028GSXSYNCA5"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://images.icecat.biz/img/gallery_mediums/059b973c7f7410cf5010a298e10b56961ff6b6f0.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72DBRH74CA98VYT1C9JXK2D","relatedProducts":[{"handle":"cisco-smart-net-total-care-cd71678","sku":"CD71678","mpn":"CON-SNT-CBS3548A","ean":"$undefined","title":"Cisco Smart Net Total Care","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 8x5","description":"Proactive support for network infrastructure

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Allied Telesis ATIE51028GSXSYNCA5 warranty/support extension 5 year(s)

Product overview

Allied Telesis ATIE51028GSXSYNCA5 warranty/support extension 5 year(s)

Product overview