58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:Tba7,Resolve network problems rapidly with direct, anytime access to Cisco experts, software updates, and hardware replacement matched to your needs.

When Minutes Matter, Depend on Cisco SP Base Service to Deliver
As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco® SP Base® supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.

Move Quickly and Confidently with Cisco Expertise and Resources
Cisco SP Base is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco engineers and Cisco.com resources – helping you get the fast, expert response and accountability that you require to resolve critical network issues.

Connects Directly to the Network Experts at Cisco
When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing the toughest problems. Cisco SP Base Service connects you directly to the Cisco TAC, staffed by Cisco professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. The Cisco TAC employs a sophisticated system that helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network.

The Cisco TAC is available around the clock and around the globe, with support available in local languages. If your assigned TAC engineer changes for any reason before your service request is resolved, a personal handoff is completed between all parties to provide service continuity through issue resolution. You can confer with Cisco TAC engineers in a way that is most convenient and useful for you, including email, telephone, and web-based collaboration. Throughout a TAC engagement, the goal of every Cisco engineer is to empower your staff through active knowledge transfer.

Online Troubleshooting Tools Accelerate Problem Resolution
Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the award-winning Cisco.com support site which contribute to improved operational efficiency in numerous ways. 5a:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.32:["$","$L58",null,{"product":{"handle":"allied-telesis-at-svc-auger-pr-1yr-software-licenseupgrade-subscription-1-years-ch02762","sku":"CH02762","mpn":"AT-SVC-AUGER-PR-1YR","ean":"$undefined","title":"Allied Telesis AT-SVC-AUGER-PR-1YR software license/upgrade Subscription 1 year(s)","brand":"Allied Telesis","brandLogo":"https://images.icecat.biz/img/brand/thumb/49_8e89cb7fac62454a81797ce1e528cb76.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Allied Telesis AT-SVC-AUGER-PR-1YR, 1 year(s), Subscription","description":"Allied Telesis AT-SVC-AUGER-PR-1YR. License term in years: 1 year(s), Software type: Subscription","price":71.54,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://images.icecat.biz/img/gallery_mediums/56ca37108b042a205cdec71792fac7a2a0003500.jpg","gallery":["https://images.icecat.biz/img/gallery_mediums/56ca37108b042a205cdec71792fac7a2a0003500.jpg"],"specs":[{"label":"License term in years","value":"1 year(s)"},{"label":"Software type","value":"Subscription"}],"bulletPoints":[],"documents":[{"url":"https://icecat.biz/rest/product-pdf?productId=108139410&lang=en","type":"leaflet","description":"Brochure Allied Telesis AT-SVC-AUGER-PR-1YR"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://images.icecat.biz/img/gallery_mediums/56ca37108b042a205cdec71792fac7a2a0003500.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72EW7NDD0YD7MZNN0B15QNX","relatedProducts":[{"handle":"ar-level-3-no-sw-sup-ncs540-18x1g-sfp-6x10g-sfp-dc-cs43768","sku":"CS43768","mpn":"SD-AR3K-N540D6Z1","ean":"$undefined","title":"Ar Level 3 No Sw Sup NCS540 18X1G SFP 6X10G SFP DC","brand":"Cisco","brandLogo":"$undefined","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"AR LEVEL 3 NO SW SUP NCS540","description":"AR LEVEL 3 NO SW SUP NCS540","price":1030.37,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"$undefined","gallery":[],"specs":[],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-software-support-service-swss-1-years-ci07129","sku":"CI07129","mpn":"CON-ECMU-CCXPS1PU","ean":"$undefined","title":"Cisco Software Support Service (SWSS) 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Software Support Service (SWSS), 1 year(s), 24x7x365","description":"Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.

Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":615.9,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/0b11668765a8a648ae7675a899c345584d7abbe6.jpg","gallery":["https://inishop.com/img/gallery/254550eb7d8559fb7ec1415fdfd03969579c0c3a.jpg"],"specs":[{"label":"Compatibility","value":"Cisco CCXPS1PU"},{"label":"Periodic product upgrades","value":"Firmware"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"24x7x365"}],"bulletPoints":[],"documents":[{"url":"https://inishop.com/objects/mmo_24971069_1539745099_1157_12130.pdf","type":"leaflet","description":"Product Brochure"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-sp-ar-hw-24x7x4-ncs55a2-fixed-24x10g-16x25g-mpa-1-licenses-1-years-cp31630","sku":"CP31630","mpn":"SP-AR3-NCS55A2E","ean":"$undefined","title":"Cisco SP AR HW 24X7X4 NCS55A2 Fixed 24X10G 16X25G MPA 1 license(s) 1 year(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco SP AR HW 24X7X4 NCS55A2 Fixed 24X10G 16X25G MPA, 1 license(s), 1 year(s), 24x7","description":"$59","price":20056.21,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/9c9d3ba2abb7e6d6985ed50ff8e3351e6db095ef.jpg","gallery":["https://inishop.com/img/gallery/f35971bb7bfb93b509aae6d682df08e9c546e4bd.jpg"],"specs":[{"label":"Quantity per pack","value":"1 pc(s)"},{"label":"Compatibility","value":"NCS55A2E"},{"label":"Number of years","value":"1 year(s)"},{"label":"Service time (hours x days)","value":"24x7"},{"label":"Response time","value":"4 h"},{"label":"Service type","value":"Next Business Day"},{"label":"License quantity","value":"1 license(s)"},{"label":"Language version","value":"Multilingual"}],"bulletPoints":["Next Business Day","1 license(s)","1 year(s)","Service time (hours x days): 24x7","Response time: 4 h"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-onsite-1-licenses-cd71776","sku":"CD71776","mpn":"CON-OSE-C920L24T","ean":"$undefined","title":"Cisco Smart Net Total Care Onsite 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care Onsite, 1 license(s), 8x5","description":"Proactive support for network infrastructure

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Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":392.41,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco C920L24T"},{"label":"On-site support","value":"Yes"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":["1 license(s)","Service time (hours x days): 8x5","Response time: 4 h","On-site support"],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-con-ecmus-nc5thlad-software-licenseupgrade-1-licenses-ci07671","sku":"CI07671","mpn":"CON-ECMUS-NC5THLAD","ean":"$undefined","title":"Cisco CON-ECMUS-NC5THLAD software license/upgrade 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco CON-ECMUS-NC5THLAD, 1 license(s), License","description":"$5a","price":72750.14,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"Cisco NC5THLAD"},{"label":"Software type","value":"License"},{"label":"License quantity","value":"1 license(s)"}],"bulletPoints":[],"documents":[],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-onsite-cd72309","sku":"CD72309","mpn":"CON-OSE-3524P10X","ean":"$undefined","title":"Cisco Smart Net Total Care Onsite","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care Onsite, 8x5","description":"Proactive support for network infrastructure

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Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.","price":1378.71,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/d8bb8a5d762e89bfe02f02b4c938ec55dee2bf47.jpg","gallery":["https://inishop.com/img/gallery/3954ea52ac207dfa5cdbb11fd669b48c011eacb3.jpg"],"specs":[{"label":"Compatibility","value":"Cisco N3K-C3524P-10GX"},{"label":"On-site support","value":"Yes"},{"label":"Service time (hours x days)","value":"8x5"},{"label":"Response time","value":"4 h"}],"bulletPoints":["Service time (hours x days): 8x5","Response time: 4 h","On-site support"],"documents":[{"url":"https://inishop.com/objects/mmo_33242799_1528356054_188_22370.pdf","type":"leaflet","description":"Product Brochure"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-return-material-authorization-rma-only-advance-parts-replacement-8x5-nbd-f-cp35381","sku":"CP35381","mpn":"CON-ROB-MS138XHW","ean":"$undefined","title":"Cisco Return Material Authorization (RMA) Only, advance parts replacement, 8x5, NBD, f/ MS138XHW 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Return Material Authorization (RMA) Only, advance parts replacement, 8x5, NBD, f/ MS138XHW, 1 license(s), 8x5","description":"This is an optional add-on hardware replacement service for existing Cisco customers with active subscription licenses that include technical support services.
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Allied Telesis AT-SVC-AUGER-PR-1YR software license/upgrade Subscription 1 year(s)

Product overview

Allied Telesis AT-SVC-AUGER-PR-1YR software license/upgrade Subscription 1 year(s)

Product overview