58:I[99006,["$4","$5","$6","$7","$4b","$4c","$4d"],"ProductDetail"] 59:T6e0,Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.

You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Foundational Services

At the foundation of Cisco Partner Support Service is Cisco’s award-winning technical support service, which offers you anytime access to Cisco engineers and an extensive range of technical resources, which provides the following:

- Cisco Technical Assistance Center (TAC)
- Software downloads and updates
- Advance hardware replacement
- Online technical resources (Cisco.com)
- Optional onsite support

Smart Capabilities

PSS’s differentiation is in the form of software-enabled smart capabilities that can be deployed when your business operations and IT infrastructure are ready. These smart capabilities are available to you at no additional charge and provide:

- Installed Base and Contract Management and Alert Reporting
- Proactive Device Diagnostics , powered by Cisco Smart Call Home® technology
- Smart Application Programming Interfaces (“Smart APIs”).5a:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.5b:T659,Software Support service covers its associated Application Software sold as any of the following:
- On premises perpetual software license
- On premises software subscription license
- Software as a Service subscription for software residing in the Cisco cloud
Note: Software subscription may be a hybrid which is a software application that resides in both the Cisco cloud and on premises or may offer the right to use the application in either a Cloud or on premises environment.

For each Application Software product, any subset of the following Software Support options may be available for purchase:
- Basic
- Enhanced
- Premium

For an on premises perpetual software license, SWSS may be available for purchase for Software Support coverage. SWSS has the same service deliverables of the Software Support Basic option with Phone Support.For an on premises perpetual software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with Phone Support or SWSS is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

Cisco shall provide the various Software Support Services according to the option selected on the Purchase Order of the Software Support for perpetual software, subscription software, or Software as a Service subscription for which Cisco has been paid the appropriate fee. Customer is entitled to the purchased Software Support Service only during the term of the service.32:["$","$L58",null,{"product":{"handle":"allied-telesis-at-fl-x320-cpoe-nca5-warrantysupport-extension-5-years-ca08189","sku":"CA08189","mpn":"AT-FL-X320-CPOE-NCA5","ean":"$undefined","title":"Allied Telesis AT-FL-X320-CPOE-NCA5 warranty/support extension 5 year(s)","brand":"Allied Telesis","brandLogo":"https://images.icecat.biz/img/brand/thumb/49_8e89cb7fac62454a81797ce1e528cb76.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Allied Telesis AT-FL-X320-CPOE-NCA5, 5 year(s), 24x5","description":"Allied Telesis AT-FL-X320-CPOE-NCA5. Number of years: 5 year(s), Service time (hours x days): 24x5","price":211.84,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://images.icecat.biz/img/gallery_mediums/669488af994e2e1405d2085062de2182f22b9b1a.jpg","gallery":["https://images.icecat.biz/img/gallery_mediums/669488af994e2e1405d2085062de2182f22b9b1a.jpg"],"specs":[{"label":"Compatibility","value":"FL-X320-CPOE"},{"label":"Troubleshooting","value":"Yes"},{"label":"Phone support","value":"Yes"},{"label":"On-site support","value":"Yes"},{"label":"Number of years","value":"5 year(s)"},{"label":"Service time (hours x days)","value":"24x5"},{"label":"Service type","value":"Next Business Day"}],"bulletPoints":["Next Business Day","5 year(s)","Service time (hours x days): 24x5","Phone support On-site support"],"documents":[{"url":"https://icecat.biz/rest/product-pdf?productId=80129904&lang=en","type":"leaflet","description":"Brochure Allied Telesis AT-FL-X320-CPOE-NCA5"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},"images":{"main":"https://images.icecat.biz/img/gallery_mediums/669488af994e2e1405d2085062de2182f22b9b1a.jpg","thumbnails":"$32:props:product:gallery"},"medusaVariantId":"variant_01M72DC069CNVH2MTB5FXKSGSQ","relatedProducts":[{"handle":"cisco-partner-support-services-cd71388","sku":"CD71388","mpn":"CON-PSOP-3524P10X","ean":"$undefined","title":"Cisco Partner Support Services","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Partner Support Services, 24x7","description":"$59","price":678.79,"currency":"EUR","stock":"in_stock","stockQty":9999,"deliveryTier":"virtual","deliveryEta":"$undefined","image":"https://inishop.com/img/gallery_lows/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg","gallery":["https://inishop.com/img/gallery/6dd75548347daff6958b9db1854f68d01a7c8c42.jpg"],"specs":[{"label":"Compatibility","value":"N3K-C3524P-10GX"},{"label":"On-site support","value":"Yes"},{"label":"Service time (hours x days)","value":"24x7"},{"label":"Response time","value":"4 h"}],"bulletPoints":["Service time (hours x days): 24x7","Response time: 4 h","On-site support"],"documents":[{"url":"https://inishop.com/objects/mmo_68004816_1567439750_0716_22186.pdf","type":"leaflet","description":"Product Brochure"},{"url":"https://inishop.com/objects/mmo_68004816_1567439749_2741_26905.pdf","type":"manual pdf","description":"User manual"},{"url":"https://inishop.com/objects/mmo_68004816_1567439751_0108_5410.pdf","type":"other digital assets","description":"Technical Services and Warranty Comparison"}],"customCategory":"Software, Cloud & Warranties","customCategorySlug":"software-and-cloud","customSubcategory":"Licensing & Support","customSubcategorySlug":"licensing-and-support","tags":"$undefined"},{"handle":"cisco-smart-net-total-care-1-licenses-ch80834","sku":"CH80834","mpn":"CON-SNTE-48UPQRF","ean":"$undefined","title":"Cisco Smart Net Total Care 1 license(s)","brand":"Cisco","brandLogo":"https://inishop.com/img/brand/thumb/11_47ad708dcff64fc2b880fb4f2449a99e.jpg","categorySlug":"communnetworking","category":"Commun/Networking","subCategory":"Network Warranties","summary":"Cisco Smart Net Total Care, 1 license(s), 8x5","description":"Proactive support for network infrastructure

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Allied Telesis AT-FL-X320-CPOE-NCA5 warranty/support extension 5 year(s)

Product overview

Allied Telesis AT-FL-X320-CPOE-NCA5 warranty/support extension 5 year(s)

Product overview